📌 Quick Summary of Our Terms

This is a helpful overview. For full details, see Terms & Conditions and the Privacy Policy below.

• Bookings & Payments: Reserve now with no money down; full payment is due 24 hours before your tour. Prices in USD; taxes/fees may apply.
• Pricing & Guests: Clear kayaks seat 2 guests. Motorized clear boats carry up to 6 guests. Drone photoshoots offer solo, couples, family, and group packages.
• Activities & Time: Not all options fit shorter sessions (e.g., mangrove eco + sandbar + photoshoot in 1 hour).
• Cancellations (Guest): 24h+ = full refund; <24h or no-show = non-refundable.
• Cancellations (Operator): Unsafe weather or operational issues → reschedule or full refund (excludes third-party costs like taxis/transfers).
• Weather & Safety: Routes/locations may change for safety, tides, and wind. Guests must follow staff instructions.
• Liability: All water activities carry inherent risks; by booking you accept these. We are not liable except for proven negligence under TCI law.
• Law: Governed by the laws of the Turks & Caicos Islands.

📜 Terms & Conditions

1) Booking & Confirmation

• Reservations can be made online (Peek) or directly with our team.
• Bookings are confirmed once payment is processed; a confirmation email includes date, time, guests, and inclusions.
• Please review your confirmation and contact us immediately for corrections.

2) Cancellation & Weather Policy

• 24+ hours before your activity: Full refund.
• Within 24 hours / no-shows / late arrivals: Non-refundable. Tours start and end on schedule; late arrivals do not extend time.
• Unsafe weather or operational issues: We may reschedule or refund in full (excluding third-party costs such as taxis).

3) Payments & Chargebacks

• Payments are processed by PCI-compliant third-party providers; we do not store full card numbers.
• Chargebacks without contacting us first may be disputed using booking logs, waivers, and timestamped records.
• We may cancel suspicious or fraudulent bookings at our discretion.

4) Liability, Safety & Conduct

• Participation is voluntary and at your own risk; life jackets provided and may be required.
• Follow staff instructions at all times; intoxication or unsafe behavior may result in refusal of service without refund.
• Children under 3 are not permitted in non-motorized clear kayaks. Pregnant guests should consult a physician before participating.

5) Tours & Activities

• Non-Motorized Clear Kayak: 2 guests per kayak; guided tours or rentals (rentals recommended for confident paddlers only).
• Motorized Electric Clear Boat: Up to 6 guests per trip; no paddling required; ideal for families and accessibility.
• Drone Photoshoot: Stationary kayak with professional drone operator; subject to weather and airspace advisories.
• Wildlife: Sightings (turtles, rays, fish, birds) are common but never guaranteed.

6) Itinerary & Staff Discretion

• Routes, stops, and timing may be adjusted due to tides, wind, safety, conservation rules, and time management.
• Alternative locations may be provided when needed.

7) Guest Property

• Clear Wave is not responsible for lost or damaged personal items (phones, cameras, jewelry, etc.).

8) Governing Law

• These Terms are governed by the laws of the Turks & Caicos Islands.

🔒 Privacy Policy

Company: Ventures by Drex Ltd. DBA “Clear Wave” • Website: https://clearwavetc.com • Contact: info@clearwavetc.com • +1 (649) 341-4551

1) Information We Collect

• Booking & Contact Details: Name, email, phone, group size, tour type/date/time, preferences.
• Payment Information: Processed securely by booking/payment providers; we do not store full card numbers.
• Communications: Messages via email, forms, SMS/WhatsApp; reviews and feedback.
• Technical Data: IP address, device/browser info, pages viewed, and cookies for performance/analytics.
• Media (optional): Photos/videos captured during experiences with your consent for marketing use.

2) How We Use Your Information

• Deliver services: manage bookings, confirmations, reminders, logistics.
• Support & safety: coordinate guides, launch locations, and on-the-day updates.
• Improve our website & services through aggregated analytics.
• Marketing (only with your consent): send news or offers; unsubscribe anytime.
• Legal compliance: meet legal, tax, and reporting obligations.

3) Legal Bases for Processing

• Contract (to provide your booked service)
• Legitimate interests (improve operations, prevent fraud, secure our site)
• Consent (marketing communications, optional media use)
• Legal obligation (when required by law)

4) Cookies & Analytics

We use cookies to operate the site and understand performance. You can control cookies in your browser; some features may not function without them.

5) Sharing Your Information

• We do not sell or rent your personal data.
• We share limited data with trusted providers (booking platforms, payment processors, email/SMS tools, analytics, hosting) only as needed to operate.
• We may disclose information if required by law or to protect guests, crew, or property.

6) Payments

Payments are processed by PCI-compliant providers using encryption. We receive confirmation of payment status, not your full card data.

7) Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve operations. When no longer needed, we delete or anonymize data.

8) Your Choices & Rights

• Access or correct your personal data.
• Request deletion when data is no longer needed.
• Opt out of marketing via email footer or by contacting us.
• Manage cookie preferences in your browser settings.

9) International Transfers

We are based in Turks & Caicos; service providers may process data in other countries with appropriate safeguards.

10) Children’s Privacy

Services are not directed to children under 13. If a child provided personal data without consent, contact us to remove it.

11) Third-Party Links

Our site may link to third-party websites. Their privacy practices are their own—please review their policies.

12) Updates to This Policy

We may update this policy as services or laws change; the latest version will be posted here with the “Last updated” date.