Why are clear kayak tour times different from one day to the next?+
The water level at Mangrove Cay changes with the tide. We schedule departures around the strongest available tide window so the route has suitable depth, visibility and access. This is why the best tour time on one date may be different on another date.
How early should I arrive at Shuttle Dock?+
Plan to arrive at least 15 minutes before the check-in time shown on your confirmation. The safety briefing and kayak setup happen before departure. Because tours follow tide windows and may operate back-to-back, contact us immediately if you believe you will be late.
Do I need kayaking experience, and how physical is the tour?+
Previous kayaking experience is not usually required because the guide begins with paddling and safety instructions. It is still an active tour that requires guests to paddle. The 2-hour option suits most first-time guests, while the 3-hour option involves more time on the water.
How many guests share each clear kayak?+
The clear kayaks are generally used by two guests. The guide organizes pairings with safety, guest ages and group comfort in mind. Contact us before the tour if someone in your group needs a specific pairing arrangement.
Can children or non-swimmers join the clear kayak tour?+
Required life jackets are provided, but guests should still be comfortable around the water. Suitability depends on the child’s age, water comfort and the adults travelling with them. Send us all guest ages before booking so our team can recommend the safest tour option.
What if someone in our group does not want to paddle?+
The guided clear kayak tour is non-motorized and requires paddling. Guests wanting a no-paddling experience should consider our motorized clear kayak tour. Families who prefer to remain fully onboard may find the captain-led clear boat tour more comfortable.
Can I bring my phone, camera or other belongings in the kayak?+
Bring only the essentials and expect that items may be splashed. Use a secure waterproof phone pouch or dry protection that you trust. Clear Wave cannot guarantee that personal electronics or belongings will remain dry during a paddling tour.
Should sunscreen be applied before arriving?+
Yes. Apply reef-safe sunscreen before check-in so it has time to absorb and does not delay the kayak briefing. Bring a towel, sunglasses, a secure hat and water-friendly clothing that can get wet.
What happens if rain or wind develops during the tour?+
Your guide monitors the conditions and may adjust the route or return time when necessary. Light island rain does not always require cancellation, but safety comes first. If conditions are not suitable before departure, our team will contact you about a new time, another date or a refund when applicable.
Can transportation be arranged to Shuttle Dock?+
Transportation is not automatically included. Hotel-area transportation may be arranged when available for an additional charge. Contact us before booking with your hotel or villa name so we can confirm the pickup area, timing and price.
When should I choose a private clear kayak tour?+
A private tour is useful when your group wants its own guide, needs more personal pacing or has a special family arrangement. Either the 2-hour or 3-hour experience may be requested privately. Send the date, group size and guest ages for availability and a quote.