The Clear Wave cancellation policy is here to keep bookings fair, simple, and easy to understand. Please read these quick terms before booking a tour, rental, or photo session with Clear Wave TCI.
Most issues are avoided when guests understand the cancellation window, arrival time, weather rules, and rental responsibility before the day starts.
Cancel at least 24 hours before your start time for a full refund under our standard policy.
Group tours leave on schedule. Private tours run within the time you booked.
Routes, stops, timing, and activities may change for safety or weather.
Booking records may be used if there is a refund request or payment dispute.
Our goal is to be fair to guests while also protecting tour times, staff, equipment, and other guests who arrive on time.
Guests may cancel at least 24 hours before the scheduled start time for a full refund under the Clear Wave cancellation policy.
Cancellations made within 24 hours are not refundable unless Clear Wave approves a different outcome in writing.
Rescheduling depends on space, tide, weather, staff, and daily operations. We will help when we can, but a new time is not guaranteed.
Late cancellation, missed check-in, or no-show may not qualify for a reschedule.
Public and group tours leave at the scheduled time. If you arrive late, the tour may leave without you.
A missed public or group tour caused by guest lateness is treated as a no-show. Refunds are not given for missed departures caused by late arrival.
Private tours are held for the time window you booked. If your group arrives late, the tour may be shorter.
The tour may still end at the scheduled end time. Late arrival does not extend the trip or reduce the price.
We want every guest to enjoy the day. Still, some issues are outside Clear Wave’s control or are already explained before booking.
Clear Wave activities take place in real island conditions. Weather, tide, wind, water clarity, and wildlife can change daily.
Clear Wave may delay, adjust, reschedule, or cancel an activity when weather, wind, tide, lightning, sea state, or safety concerns affect the day.
Routes, launch points, snorkeling, island stops, mangrove access, and timing may change for safety, tide, wind, comfort, or crew direction.
Wildlife sightings are common but not guaranteed. Turtles, rays, sharks, birds, iguanas, starfish, and fish are natural and may not appear every day.
Each activity has its own guest expectations. Please choose the option that fits your group best.
We care about guest experience. If there is a concern, please contact Clear Wave as soon as possible with your booking name, date, activity, and details.
By booking with Clear Wave TCI, guests agree that the Clear Wave cancellation policy, safety rules, waiver terms, and activity notes are part of the booking agreement.
If a guest files a payment dispute after receiving the service, missing the tour, arriving late, or breaking policy, Clear Wave may respond with booking records.
Those records may include confirmations, waivers, messages, check-in notes, photos, videos, GPS or timing records, weather records, staff notes, and service records.
False or misleading claims may be disputed and may affect future booking eligibility with Clear Wave TCI.
These rules apply whether you book directly, through Peek, Tripadvisor, Viator, a hotel, a travel agent, or another booking partner.
Please email management if your concern needs review beyond the front desk or tour team.
Include your booking name, activity, date, phone number, and a clear note about what happened. Written details help us review the matter fairly.
Use this email for tour concerns, safety matters, equipment concerns, or activity review.
Jeanc@turksventures.comUse this email for booking concerns, policy questions, customer service matters, or management review.
Sandrat@turksventures.comThese answers help guests understand the Clear Wave cancellation policy before booking.
Guests may cancel at least 24 hours before the scheduled start time for a full refund under our standard policy. Cancellations within 24 hours, late arrivals, missed departures, and no-shows are not refundable unless Clear Wave approves otherwise in writing.
Group tours leave on schedule. If you arrive late and miss the departure, it is treated as a no-show. A reschedule may be considered by Clear Wave, but it is not guaranteed.
Private tours run within the reserved time window. If your group arrives late, the tour may be shorter and still ends at the scheduled end time.
Personal preference does not automatically qualify for a refund if the activity was provided as described. Please contact us promptly if something happened that needs review.
No. Wildlife sightings are common but not guaranteed. Nature, weather, tide, and water clarity can change every day.
Yes. Clear Wave may respond to a payment dispute with booking records, waiver records, messages, staff notes, photos, videos, and service records.
Review the policy, choose the experience that fits your day, and contact us before booking if you have questions about timing, mobility, weather, group size, rentals, or the best option for your group.
